Personal Information We Collect. “Personal information” is data that can be used to uniquely identify or contact a single person. We collect this information for registered users of our Services and for visitors who use the Services to search for students, their parents and school faculty to find affordable rides from campus to their destinations.
Registered Users; Account Information.
App: If you register for an account on the App, the types of information we collect will depend on the type of account you set up with us: Rider or Driver.
Rider: If you are a Rider with us, we collect and you must provide the following: your name, payment information (via our third-party payment processor), email address (this must be a “.edu” email address), phone number, password, location information (e.g., your current address where you would like to be picked up and where you would like to travel to), and a link to at least one social media account. We also ask for you to upload a profile picture to your account. We will also ask for any rider preferences about their ride (e.g., whether they want to stop for meals along the way).
Driver: If you are a Driver with us, we collect and you must provide the following: your name, payment information (via our third-party payment processor), email address, phone number, password, Social Security Number, driver’s license number, car make and model, confirmation of car registration, car insurance information, information on last car inspection, and driving record information (e.g., information about past tickets). We also ask for you to upload a profile picture to your account. We will also ask for any driver preferences about their ride (e.g., whether they want to stop for meals along the way).
Site Visitors. Even if you do not use our Services as a registered user, you may still provide us information. We may use links throughout the Services to provide you with the opportunity to contact us via email to ask questions, request information and materials, or provide comments and suggestions. To do so, we may request additional personal information from you, such as your name, email address and telephone number, to help us respond to your question or fulfill your request. If you use our chat feature on the Site, we will collect any information you provide via that function in order to communicate with you and answer any questions or process any comments you may provide to us.
Social Media. When you interact with us through various social media, for example, by liking us on Facebook or following us on Twitter or Instagram, we may collect information including your email address, location and other biographical information. The information we receive from your social network depends on your privacy settings. You should always review, and, if you prefer, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services.
Automatic Data Collection; Technologies Used to Automatically Collect Information; Aggregated and Derived Data. Whenever you visit or interact with the Services, we, as well as our service providers, may use assorted technologies that automatically or passively collect information about how the Services are accessed and used. We refer to this information as “traffic data.” Traffic data may include browser type, device type used to access the Services (i.e., computer or mobile device), unique number assigned to identify such device, operating system, application version, click path taken through the Services, your use of features or applications on the Services, and other usage information. For users searching the Services for rides, we collect information about searches and the information you download or access. This information helps us manage, improve and customize the Services. Traffic data is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as personal information.
Technologies we use on the Services to collect traffic data, directly or through our service providers, may include cookies (data files placed on your computer or other devices used to access the Services), analytics software (e.g., Google Analytics) and pixel tags (transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed).
We may utilize a short-lived form of cookie when you visit the Services. A cookie is used to identify one unique visitor from another visitor during a particular session. A session is the period of active Services-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information. This enables the visitor to input their information once and have the information appear later. No personal information is stored on the cookie. A pixel tag may tell your browser to get content from another server. We, or our service providers, may place cookies or similar files on your computer or other devices used to access the Services for security purposes, to facilitate Services navigation and to personalize your experience while visiting the Services.
To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser’s cookie folder, please refer to your browser’s help menu or other instructions related to your browser. If you do disable or opt out of receiving cookies, please be aware that some features and services on the Services may not work as intended and you may not have access to all of the services and features we may offer.
We may also aggregate and derive data to learn more about how the Services are used and what environmental impact our Services may have. For example, we will collect the total miles traveled by our drivers and riders via rides booked on the App, the number of rides taken, common destinations for our riders and drivers, information about ride scheduling (e.g., rides made in advance, the amount of time in advance riders and drivers schedule a ride). We will also calculate the environmental impact of carpooling (e.g., the estimated amount of carbon dioxide emissions reduced by carpooling versus drivers taking separate cars to the same destination). We may share de-identified, aggregated data with university researchers to further study environmental impacts of carpooling.
Location Information. We or our service providers may receive or infer information about your location from a variety of sources. For example, we may use your IP address to identify your general location or we may receive more precise location data from your mobile device (such as via GPS, wireless networks, cell towers, Wi-Fi access points). If you have enabled location information sharing while using the App (you have the option to select “never”, “always” or “only when the App is open”), then your location information may be shared with our service provider in accordance with your preference to help you locate rides near you. We may use location data to analyze certain information, and to improve our App and relevance of the information we provide to you via the App. Please note that if you do not share your location information then we will not be able to send rides near you and certain features of the App will have very limited functionality.
How We Use Information We Collect. We collect and use your personal information for a variety of business purposes, including to respond to your questions or requests, to provide the Services and the services that you request, to communicate with you about our Services (e.g., if you sign up for our newsletter, then we will email that to you), to collect and distribute payments for rides, and to do all things necessary to administer the Services, and manage, protect and improve them. We also use this information for security purposes, including to confirm all of our Drivers. As we mentioned above, we also use the traffic data we collect to improve our Services and to customize your experience.
We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. We reserve the right to disclose any personal information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us.
Do-Not-Track Requests; Third-Party Tracking. Unless your browser settings are configured to make your online activities and information about your online activities (such as traffic data as described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part. To learn more about browser tracking signals and “Do Not Track”, please visit http://allaboutdnt.org. Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Services. Please note, however, that we cannot control third party tracking and there may be some third party tracking that occurs without our knowledge or consent.
Data Retention. We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected. Those periods are also based on the requirements of applicable laws, applicable legal and regulatory requirements and periods relating to the commencement of legal actions. Typically, we will keep your information for the period of time that you are a registered user of our Services. If you delete your account with us, then we will delete your information.
Your Choices. If you need to correct, update, delete or deactivate your personal information, you may do so by visiting your account in the app. If you have any questions, please contact us by emailing us as outlined on the Site, sending a direct message via the App or as outlined in Section 14 below.
Opt-Out: If you receive any promotional email communication from us, you will be given the option to “unsubscribe” from receiving further email communications from us at any time. Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us, and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Services.
Push Notifications: If you do not want to receive push notifications from us, you may opt out of receiving these when you first launch the App or at a later stage by using the settings on your mobile device.
Location: You can choose whether or not to allow the App to collect and use real-time information about your device’s location through your device’s settings. You can manage these preferences when the App is first launched or at a later stage by using the setting on your mobile device. If you block the use of location information, some functionality on the App will be inaccessible and will not function properly. For example, if you do not allow the App access to your location on your phone, then you will not be able to use the map feature to see what rides are near you.
Calendar: You can choose whether or not to allow the App to collect and use real-time information about your mobile device’s calendar feature through your device’s settings. You can manage these preferences when the App is first launched or at a later stage by using the setting on your mobile device. If you block the use of calendar information, some functionality on the App will be inaccessible and will not function properly. For example, if you do not allow the App access to your schedule on your phone, then you will not be able to see if you have another appointment at the time you are trying to schedule a ride.
Children. The Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from such individuals. If we learn that we have collected the personal information of any such individual, we will take steps to delete the information as soon as possible.
Your California Privacy Rights. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. We do not currently share any personal information with third parties for direct marketing purposes by such parties. If you have any questions, comments or requested related to this Section, please contact us as described in the “Contact Us” section below.